SHIPPING & PAYMENT INFORMATION

WHEN WILL MY ORDER SHIP?

We aim to ensure that you receive your order as quickly as possible. After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm CET will not be shipped out until the next business day. If you order after 3 pm CET on a Friday, your order will likely be shipped out on the following Monday.

Please note that our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Vamatic’s, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Vamatic cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

HOW ARE TAXES AND DUTIES CALCULATED?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

FROM WHERE ARE YOUR PRODUCTS SHIPPED?

All orders to be delivered worldwide are shipped from our warehouse in Slovenia – Europe.

HOW DO I TRACK MY ORDER?

Within 1-2 business days of placing your order, after it has been scanned at a DHL Sorting Facility, you will receive an e-mail from DHL containing your package’s tracking information.

To track your package, simply use the tracking number provided on DHL official website.

ORDER INFORMATION & CONCERNS

HOW DO I PLACE AN ORDER?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

WAS MY ORDER SUCCESSFUL?

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION BY E-MAIL?

If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the e-mail address submitted by you was incorrect.

Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please CONTAT US (support@vamatic.com) immediately. Once our warehouse has processed your order, we will be unable to make any changes.

CAN I CHANGE MY ORDER?

Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to make a change in your delivery address, please contact us and we will do our best to assist you in this matter. 

In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address.

Kindly observe, this process will delay the delivery time; Vamatic is not responsible for any delay in delivery due to an address change request by the customer.

MY ORDER STATUS SAYS “UNFULFILLED”. WHAT DOES THAT MEAN?

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

WHY WAS MY ORDER CANCELED?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.paypal.com

I HAVE RECEIVED THE WRONG PRODUCT/SIZE – WHAT DO I DO?

If you receive your package, and it is not as you ordered, please contact us immediately. we will do everything we can to correct our mistake as promptly as possible.

DO YOU SHIP TO A P.O. BOX?

Unfortunately, our courier is not able to deliver to: P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO).

I HAVEN’T RECEIVED MY PACKAGE YET – WHAT DO I DO?

If you have received your DHL Tracking Number, we urge you to contact your local DHL Office in the first instance. DHL will have more accurate information on the status of the delivery.

If you have not received your DHL Tracking Number, please contact us and we will look into this for you immediately.

MY ORDER IS A GIFT – CAN YOU REMOVE THE INVOICE FROM THE PACKAGE?

There is no invoice included in the package when it is delivered. Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.

Please note that for orders to countries outside the EU, US, Hong Kong, India and China, Vamatic is required by law to include commercial invoices in the shipment to state the shipment’s value. The order cannot be delivered without this invoice.

RETURN & EXCHANGE

WHAT IS YOUR RETURN POLICY?

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received. Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. 

Please follow the steps below to return your order:

  1. “Submit a request” through the link below
  2. Select Return as topic and provide a return reason
  3. You will immediately receive an automatic email with return instructions.
  4. Follow the instructions and create your return label
  5. Return your order to us using DHL

WHAT IS YOUR EXCHANGE POLICY?

In the event you are unsatisfied with your purchase, and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience. Kindly observe, we do not offer any direct service of exchange.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned in a local retail store.

HAVE YOU RECEIVED MY RETURN?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Vamatic is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.

WHEN WILL I RECEIVE MY REFUND?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. It must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received. If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days. Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this!

PAYMENT & SECURITY

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Vamatic accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.  All available payment options for each country are displayed at the checkout, once you have entered the country of delivery. 

WAS MY PAYMENT SUCCESSFUL?

Vamatic incorporates several verification stages in the payment process to maximize security. The total amount of your order will be withdrawn from your bank account when the order and payment have been processed and approved. In the event that no payment has been received after the order has been submitted, Vamatic may automatically cancel your order without notification.

WHY IS MY PAYMENT REFUSED BY 2CHECKOUT?

Vamatic incorporates several verification stages in the payment process to maximize security. All transactions are handled directly by 2checkout, our payment service provider. There can be several reasons as to why a payment is being refused by our payment system. 

The three most common reasons are:

  1. Insufficient funds. Please ensure that there are sufficient funds in your account for the desired purchase
  2. The credit card is not issued from the country in which you currently are in. Kindly ensure that the credit card you are using is issued from the same country in which you currently are in when placing the order
  3. Your bank is blocking the online payment for security reasons. Many banks block international online purchases for security reasons. You will need to contact your bank and ensure that they are not blocking this international online payment on our website.

IS MY PAYMENT INFORMATION SAFE?

Your transaction and payment details are directly handled by 2checkout, our payment service provider, with secure encryption and under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Vamatic.

DO YOU STORE MY PAYMENT INFORMATION?

Vamatic does not receive or store any payment information. All transactions are handled directly by 2checkout, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

WATCH SPECIFICATIONS

HOW DO I KNOW WHETHER MY VAMATIC WATCH IS AUTHENTIC?

To ensure the authenticity of a Vamatic timepiece, it must be purchased directly from our website or from an authorized Vamatic retailer. Vamatic does not honour any warranty claims that are not accompanied by the original documentation. 

WHAT TYPE OF MOVEMENT IS USED?

We didn’t look past one feature when designing Vamatic. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry. The mechanism in the Winston collection is Japanese Miyota OS20, in Vauclain collection is Japanese Miyota 2115 and in Cornell collection is Japanese Miyota GL20.

ARE VAMATIC WATCHES WATERPROOF?

Womens Cornell watches have a water resistance of 3 ATM. Please avoid all contact with water, as WATER DAMAGE IS NOT COVERED UNDER WARRANTY. The Winston and Vauclain watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.

COLLECTION WATER RESISTANCE RATINGSERVICE
CORNELL 3ATM
VAUCLAIN 5ATM
WINSTON 5ATM

WHAT TYPE OF LEATHER IS USED?

Our leather straps are made of genuine cow-hide leather.

CAN I WASH MY WRISTBAND?

Leather wristband – we do not recommend you to wash the leather wristband. Any exposure to water will dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.

Mesh wristband – With the Mesh strap, we recommend to give it a light clean by mixing some water and detergent. Please use a toothbrush and a cotton swab to clean it. The toothbrush can be good to reach into the small spaces in between.

Please do always remove the strap from the watch face when cleaning the strap.

WHAT IS THE GLASS MADE OF?

The glass we use for our watches is made of hardened mineral crystal.

WHAT TYPE OF BATTERY IS USED?

The batteries for our Winston watches are SONY 377/SR626SW, the Vauclain watch batteries are SONY 395/SR927SW and Cornell watch batteries are SONY 364/SR621SW.

HOW LONG IS THE BATTERY LIFE OF MY WATCH?

Batteries fitted in our timepieces are expected to last between 2 to 4 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.

HOW DO I REPLACE MY BATTERY?

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don’t suggest replacing the battery, as it requires some special tools and you could damage the watch.

WARRANTY AND REPAIR

IS THERE A WARRANTY?

Vamatic has a limited warranty that covers manufacturer’s defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.

WHAT IS NOT COVERED IN THE WARRANTY?

The Vamatic warranty does not cover:

  • Defects and damages due to loss, theft, fire, water, or a natural disaster
  • Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
  • Failure or damage caused by unjustifiable repair or modification
  • Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
  • Battery, wristband, crown, or crystal/glass
  • Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.

Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you’ve purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Vamatic dealer.

MY WATCH STOPPED – WHAT DO I DO?

Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved. If this does not resolve the issue, kindly contact us and we will be happy to assist you.

HOW DO I GET MY VAMATIC WATCH REPAIRED?

If you purchased your timepiece from an authorized Vamatic retailer, to obtain reparation or replacement of your watch under it’s warranty, please contact the authorized Vamatic retailer or service provider from where it was originally purchased..

If you purchased your timepiece directly from our website, and feel it is a matter of warranty, kindly contact us and we will assist you, directly, to the best of our ability.

Kindly note, the Vamatic warranty does not cover:

  • Defects and damages due to loss, theft, fire, water, or a natural disaster
  • Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
  • Failure or damage caused by unjustifiable repair or modification
  • Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
  • Battery, wristband, crown, or crystal/glass
  • Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.

OTHER INFORMATION

HOW DO I USE MY PROMOTION CODE?

At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.

I AM A SOCIAL MEDIA INFLUENCER – CAN I COLLABORATE WITH YOU?

Please contact our Collaboration Department directly at info@vamatic.com.

Be sure to include the following information:

  • Your first and last name
  • Telephone number
  • Email address
  • Any relevant information such as: links to your social media pages, etc. 

Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.

I WANT TO BE AN AUTHORISED VAMATIC RETAILER / DISTRIBUTOR – WHOM DO I CONTACT?

Please contact our Collaboration Department directly at info@vamatic.com.

In your official request, kindly provide the following information:

  • Business Name, Full Address, and Country
  • Contact person’s first and last name
  • Telephone number
  • Email address

Be sure to include any additional information which you feel is relevant, such as, other brands that are carried, etc.

This request is automatically forwarded to our Sales Department where the responsible sales-representative for your country will review it and contact you directly at their earliest convenience.

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